Nnditsheni John Muofhe, Puleng Jacky Siyoko
Abstract
Background: This research focused on the relationship between perceived organisational support, job satisfaction, and turnover intention. It is believed that retaining qualified and competent professionals is imperative for the operational efficiency of aviation companies.
Purpose of study: The objectives of the study were twofold. The first was to examine the relationship between perceived organisational support, job satisfaction and turnover intention. The second was to determine whether perceived organisational support and job satisfaction predict turnover intention.
Motivation: Various relationship dynamics between perceived organisational support, job satisfaction, and intention to leave have been identified in the literature, but little study has been conducted in the aviation industry.
Research Methodology: The study followed a quantitative research method. Online survey instruments were distributed to 1200 and generated 130 responses from full-time employees at the managerial and support levels of the South African aviation company.
Main findings: Correlational analysis showed an association between perceived organisational support, job satisfaction and turnover intention. Multiple regression analyses supported that perceived organisational support and job satisfaction predict turnover intention.
Research contribution: The study results will inform industry leaders on how to avoid the significant worker turnover rate in the aviation industry.