Jacobus Kotze, Johan Coetzee, Rita Niemann
Abstract
Digital transformation has become imperative in Higher Education Institutions to address the evolving needs of students, staff and stakeholders. This research paper explores the digital transformation of administrative systems at a South African Higher Education Institution. Furthermore, it examines the reasons behind the need for the digital transformation of administrative solutions regarding staff and customer experiences, accessibility, financial sustainability, management and governance.
The authors used a case study design using a qualitative investigation by employing interviews to explore the views of a Higher Education Institution’s staff on implementing digital transformation initiatives, resulting in management recommendations. Accounting for such insights, South African Higher Education Institutions, or anywhere else, can navigate the digital landscape successfully and effectively leverage technology to enhance their operations, better serve their stakeholders and adapt to thrive in a changing educational landscape.