Sambil Charles Mukwakungu, Nita Sukdeo, Olubusola Stephanie Adesominu, Charles Mbohwa
Abstract
The COVID-19 pandemic has disrupted global supply chains, notably affecting third-party logistics providers (3PLs) in South Africa’s retail sector. This study examines the pandemic’s impact on 3PLs’ key performance indicators in this industry. Findings reveal challenges like supply chain interruptions, fluctuating customer demand, and ensuring employee safety. Recommended strategies include digital technology adoption, resilient supply chain development, enhanced communication, health prioritization, and adaptive monitoring. These insights can guide 3PLs and stakeholders in South Africa and globally in navigating pandemic-induced challenges.