Alexander Samuels, Daniel Metsileng
Abstract
The primary goal of this research was to explore the relationship between the supply of water and water restriction within eThekwini Municipality. The focus was to investigate the difficulties encountered when attempting to access water supply while having water restrictions in place during erratic rainfall patterns. The purpose of this study is to familiarise residents of KwaZulu-Natal (KZN) with the various restrictions and remedies that can assist them in conserving and using water more effectively and efficiently. This study emphasised the significance, causes and consequences of limited water supply, which affects not only the KZN province, but South Africa as a whole.
Using an exploratory case study method, the study assessed water management practices in KwaZulu- Natal. A qualitative research approach was used to determine the critical issues encountered during water supply. The study was conducted at the Water and Sanitation Department of the eThekwini Municipality in KwaZulu-Natal. With a sample size of nine participants, purposive sampling was used. Semi-structured face-to-face interviews were used as a data collection tool. NVivo 12 was used as thematic analysis software for this qualitative study.
This research study contributed to the development of knowledge about the implementation of a new quality management system and how water strategies can be used to improve and promote continuous water supply and overall impact on efficient and effective water management practices.