Thembelani Mlilo, Shepherd Dhliwayo, Victoria Adekomaya
Abstract
This research article conducts a meticulous Systematic Literature Review (SLR) on the influence of the gig economy on small- and medium-sized enterprises (SMEs), analysing 258 papers. It demonstrates that SMEs are increasingly utilising gig workers to foster a more dynamic, innovative workforce, while also streamlining hiring practices. However, challenges like quality control and legal complications arise in managing this new type of labour force.
The study calls attention to a research gap: existing literature heavily leans on quantitative methods and lacks robust conceptual frameworks. To fill this void, the article advocates for more comprehensive research using diverse methodologies and sector-specific examinations. The findings emphasise that SMEs can effectively navigate the gig economy’s complexities by being innovative, tech-savvy, and well-informed on labour laws.