Work Engagement At The South African Road Accident Fund: The Role Of Flexible Working Arrangements

Organisational success and sustainability are achieved through ensuring that employees remain motivated and engaged in the pursuit of organisational objectives. This includes employees in the South African public sector which is mandated with ensuring quality service delivery to citizens. However, public sector performance has found to be lacking, which, in part, has been attributed to a lack of engagement. This makes it important to identify and leverage the factors that do have a positive influence on employee engagement, and ultimately on their performance. The purpose of this study was to examine work engagement at a public sector entity, this being the South African Road Accident Fund (RAF). As with many other organisations, the RAF has introduced flexible working arrangements (FWAs). The study thus further sought to explore the role played by FWAs as an engagement factor.