Ralebitso Kenneth Letshaba, Nkanyiso Kaizer Ndlovu
Abstract
This study investigated the influence of knowledge management technology on the knowledge management processes in small training providers. In the contemporary educational landscape, small training providers face unique challenges in managing and leveraging knowledge due to limited resources and infrastructure. Using insights from technology and KM processes literature, including the resource-based view (RBV), this paper creates an integrative conceptual model to examine the relationships under investigation. This research adopted a quantitative approach, with the use of surveys to collect data from 237 employees. A non-probability sampling method, to be specific a convenience sampling technique was utilised in the study. Data analysis was executed using the SPSS version 25.9 and Smart-PLS software. The findings reveal that KM technology has a positive relationship on all the KM processes (creation, capturing, storing and sharing). Specifically, KM technology facilitates the systematic capture and organisation of knowledge, improves accessibility and sharing among staff, and supports the practical application of knowledge in training programmes. This research highlights the transformative potential of technology in small training providers, offering actionable insights for the management and employees in aiming to foster a more agile and knowledge-driven educational environment. Future research could involve employing other research approaches and be carried out in other settings.