Optimising Administrative Efficiency in the 4IR Era through AI applications: A systematic review

In the era of the Fourth Industrial Revolution (4IR), businesses are increasingly adopting technological innovations to automate administrative processes, ensuring their competitiveness and sustainability. This paper investigates the incorporation of Artificial Intelligence (AI) into organisational administration, presenting it as a transformative tool for enhancing operational efficiency and effectiveness. AI technologies such as natural language processing, ChatGPT, machine learning, and robotic process automation enable organisations to streamline administrative tasks, optimise resource allocation, and facilitate data-driven decision-making. Using the PRISMA methodology, we analysed 70 publications from the Web of Science (WoS) database to uncover key insights into AI’s role in administrative processes. We used VOSviewer to analyse/depict keyword occurrence to identify hotspots in the field. Our study identifies five primary areas of AI integration: Human Resources Management, Administration and Management, Hospital and Healthcare Administration, Education Administration, and Publication Administration. Additionally, we explore the managerial implications of AI adoption in these administrative sectors, offering insights into how businesses can leverage AI capabilities to navigate the complexities of the digital age and achieve sustainable long-term success.