Mr Curtis Knight & Dr Johan Jordaan

Abstract

The playing field of higher education has developed immensely during the 21st century, with an increased focus on generic (“soft”) skills and less emphasis on technical skills. The COVID-19 pandemic has accelerated this development because the generic skill set of students had to change rapidly. Also in the workplace, this shift has been demonstrated to affect the performance of employees and that of managers. Institutions such as universities are also subjected to this change in emphasis.
This study explores the influence of line managers’ generic skills on subordinates’ performance in a South African higher education institution. The research was conducted using a qualitative approach through 104 in-depth interviews and observations. The study found that generic skills, such as communication, teamwork, problem-solving, adaptability, and time management, play a vital role in employee productivity and performance. The study’s results provide valuable insights into how these skills can impact organisational outcomes The study has implications for the training of managers and performance management in universities and other HEIs.