Dr Tandiswa Ngxukumeshe, Dr Candice Calvert, Prof Eileen Noxolo Mazibuko

Abstract

The South African transportation infrastructure enables the movement of people and commodities throughout the country and on international markets, and directly contributes to the country’s competitiveness in global markets. The main purpose of this study is to analyse a hypothetical model of Organisational Citizenship Behaviour (OCB) in the transportation sector of South Africa. Promoting OCB anchors organisational performance and profitability, to sustain organisational longevity. Three hundred and eighteen respondents participated in this study. Data collection was done through online and physical distribution. A convenience sampling method was used. The hypothetical model of organisational citizenship behaviour was rooted in eight independent variables, OCB as an intervening variable, and two dependent variables. Findings revealed that respondents perceived OCB as two constructs. The first OCB construct comprised of four dimensions, namely, altruism, sportsmanship, individual initiative, courtesy, and self-development, and was termed OCB-selflessness (OCB-S) while the second OCB construct comprised of loyalty, civic virtue and individual initiative, and was termed OCB-reliability (OCB-R). These findings contributed to the South African Department of Transport as greater insight of OCB practices in government entities was brought to light and may be used worldwide as guidelines to assist in developing effective strategies for policy formulation and decision-making processes.